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Nest thermostat owners out in the cold after software update cockup

Nest thermostat owners out in the cold after software update cockup

Buggy code blamed for drained batteries, failed heating

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Iain Thomson
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Owners of Nest's space-age thermostats are hot with rage after a software restore left them frigid - and facing a extended evolution to predispose the devices back up and running.

The hitch stems from firmware novel 5.1.3, which was pushed absent to homes in December. The glitch has left the internet-connected thermostat unresponsive, unable to charge heating systems, and frequently drained of all power, essential to chilly nights for some equal as winter actually bites.

"We had a bug that was introduced in the software amend that didn't display up for approximately two weeks," Matt Rogers, the co-founder and vise head of the state for engineering at Nest, told The Latest York Times.

He said that the problems didn't kick in until after the Contemporary Year and "that's when matters started to heat up." Cultured to espy he's got a thought of humour about it.

However, Nest's paying customers were in a less than jocular temper about the affair. Twitter and the firm's online forums lit up with reports of very cold homes, fears over burst imbue mains from those who banked on the Dray to direct a residence toasty, and complaints about the steps needed to place the issue.

Eyrie has published a nine-point expedient to allot the issue, involving turning it off and on again, removing the slogan and recharging via a USB cable for an day or so, and monitoring the thermostat's success via a smartphone.

The biz says that 99.5 per cent of its units retain just now been fixed, on the contrary much the furious tweets conduct coming. Indefinite community are reporting that the workaround angle isn't, and some are threatening to sue.

Which shows they didn"t discover the miniature print on their contracts. Love indefinite companies these days, the Burrow terms and conditions explicitly forbid customers from entering into class-action lawsuits against the company. Instead, all disputes are to be settled by arbitration on a dispute by occasion basis.

"We are aware of a software bug impacting some Lodge Thermostat owners," the association told El Reg in a statement.

"In some cases, this may produce the device to respond slowly or incline unresponsive. We are working on a meaning which we expect to roll away in the forthcoming weeks. In the meantime, performing a publication restart of the thermostat testament support until a locate is place in place."

So, how's that mechanical thermostat looking to you now?

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